Why was my cashback declined?

A decline comes from the shop, not from us. We pass on what the affiliate network tells us, and in almost every case the reason is shown with the transaction in your dashboard.

The usual reasons

• The order was canceled or returned. See Do I get cashback if I return something?
• The item you bought is excluded. The best known are gift cards, subscriptions and items from third-party sellers on a marketplace. The exclusions are listed per shop on the shop page.
• A voucher code was used that wasn't on our site.
• The order wasn't paid for, or the shop flagged it as fraudulent.

If you disagree

Get in touch through support in your dashboard and give your order number. We can raise the decline with the network. To be honest, the chances are limited: the shop makes this decision and usually sticks to it. We can't pay out what we don't receive ourselves.